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Frequently Asked Questions
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DrivenGPS.com is your online GPS superstore offering more than 2000 GPS devices, accessories and maps. We have been in business since 2001, and our corporate headquarters are located in Everett, Washington. DrivenGPS.com is owned and operated by Centurion Technology Group, Inc., a registered Washington State corporation. WHY BUY FROM US? Service, price, and efficiency are the key reasons why DrivenGPS.com has become one of the fastest growing online companies today. Our goal is to provide you with the best shopping experience possible by delivering your order to you in the quickest and most efficient, trouble free way possible. We accomplish this by partnering with the top distributors in the United States. We leverage their distribution network of more than 14 warehouses and buying power to be able to offer you the widest selection, best prices and quickest “checkout to delivery” turnaround time possible.
CONTACT INFORMATION DrivenGPS.com Hours: M-F 9-5 PST
What is your Shipping Policy?
What shipping services does DrivenGPS.com use and how do I contact them?
We use USPS, UPS, and FedEx. Here is their contact information:
Does DrivenGPS.com ship internationally? Yes, we do ship internationally. Does DrivenGPS.com ship to APO and or FPO? Yes we deliver to APO & FPO addresses but do so only via US Postal Service. Please be aware that USPS packages to APO & FPO addresses may take anywhere from a week to four weeks to arrive depending on the country of destination. Please also be aware that we must adhere to specific package size and weight restrictions when shipping to APO & FPO addresses. When will my order ship? All shipments are subject to stock availability. Most orders will be shipped the same day if placed before 12:00 EST. International and orders shipped to APO/FPO and U.S. territories may take an additional 1-3 days to process and ship. What should I do if merchandise arrives damaged? If you can see that the package is damaged before receiving it then immediately tell the driver you do not want to receive this package and show them the damage or if they left it you have a couple of days of grace period to file a damage claim with the carrier. If the package looks suspicious or appears to have been tampered with you can tell the driver to wait while you inspect the contents. Be sure to call us at 866-400-4335 to give us the claim number as soon as you can. I tried tracking my package using the tracking number you emailed to me, but the shipping courier doesn’t have any information about the package? First, check that the tracking number was typed in correctly. Occasionally, the shipping courier might not immediately scan the package. Please allow a day or two for the order to show-up on the courier’s tracking system. If the tracking number still does not provide any shipping information after three days, please contact us. I refused a shipment or it was unable to be delivered and it went back to DrivenGPS.com. What will happen now? If the shipment was refused due to shipping damage we’ll reship the merchandise once it has arrived. If the shipment was refused because the customer no longer wants the product it will be refunded as specified in the terms of sale minus shipping costs and the 5% restocking fee. If the shipment was unable to be delivered due to customer inputting a invalid address we will contact the customer to authorize another shipping charge and then reship the merchandise. If DrivenGPS.com inputted the wrong address to the carrier then the package will be reshipped at the expense of DrivenGPS.com. (Note to International Customers - Often when an item is refused, we'll be charged your countries duties and taxes when the package is returned to us. Any such fees will be charged to the customer. These cost can often exceed the value of the item purchased, so be sure to check with your countries customs authority before refusing a shipment). I think an item is missing from my order. What should I do? Check the number of tracking numbers for your order. Make sure all the packages have arrived. If so and you still have missing parts then please check the packing material carefully as small parts are easily lost in package material. Finally, if you are still missing parts then please call us right away at 866-400-4335 and we will conduct a review of your order with the warehouse.
Do you ship internationally?
Yes
What is your Return Policy?
Warranty and RMA Policy All items come with the DrivenGPS.com 30 day return policy (unless otherwise noted on the individual product pages). To return or repair an item after the 30 Day DrivenGPS.com warranty period, the customer must contact the manufacturer directly for the remaining warranty period, usually 1 year. All returns are subject to the following:
Return Process Step 1: Obtain an RMA (Return Merchandise Authorization) number using this RMA REQUEST form. DrivenGPS.com Related Links
What Customer Service help do you offer?
DrivenGPS.com 10011 3rd Ave SE, Ste M Everett WA. 98208 Hours: M-F 9-5 PST e-mail: service@drivengps.com Phone: 425-337-7456 Toll-Free: 866-400-4335 Fax: 425-645-8122 |
